Frequently Asked Questions

  1.

Does the handle extend for taller people?

  A pivoting handle is available on the Savona and Combi IV strollers. This type of handle pivots up and down to accommodate people of different heights.

  2. How far do the seats recline? (A full recline on a seat is considered 175 degrees).
  Following are the reclines on each of our models:
  • Ultra Savvy™, Ultra Savvy™ and Savvy EX: Three positions, full recline
  • Savona™ TS and Savona™ PM : Multi-position, full recline
  • Tetra™ TS: Three position, full recline
  • Savvy Soho™ and City Savvy: Full Recline
  • Twin Savvy™: Full recline
  • Easy Glider and Deluxe Easy Glider: Five position, full recline
  • Deluxe Activity Rocker: Three position, full recline
  3. What is the warranty on your products?
  Combi Juvenile Products, when purchased from an authorized retailer; are warranted to the original purchaser to be free of defect in materials and workmanship for a period of one (1) year from date of purchase. Warranty is valid for products purchased and used in the U.S. only, and used in compliance with the warrantor's use and maintenance instructions. Save your carton and receipt in case of return for warranty service is necessary.

  4. What is the maximum weight capacity?
  All of our strollers and high chairs can hold a maximum of 45 pounds. The Combi Melody™ Bouncer can hold up to 20 pounds; the Activity Rocker™ and Deluxe Activity Rocker™ can hold a maximum of 25 pounds.

  5. Can parts (i.e. wheels, fabric) be replaced?
  Some parts can be replaced by the consumer, and some require replacement by the manufacturer for safety reasons. Combi Customer Service can be contacted to answer specific questions about replaceable parts.

  6. Where can the model number be found?
  A model number and lot number can be located on a sticker placed on one of the rear legs of the product. Diaper Bags do not list a model number.

  7. I can find dealers in my area, but on what Internet sites can I purchase the stroller?
  A list of dealers that sell our products via the Internet can be viewed by clicking on the following link:  Find A Store Near You

  8. How do I clean the fabric?
  The removable seat cushions can be machine washed in warm water on the gentle cycle, using a mild detergent such as Woolite or Dreft. After washing, the seat cushion should lay flat to air dry. Do not dry the fabric in a dryer, as it can cause weakening of the fibers, shrinking and fading.

The canopies and side panels can be hand washed or wiped down with the same detergent.

  9. What strollers can be used for infants?
  Any stroller that has a full recline can be used for an infant. These would include Twin Savvy™, Combi Convenience Series, Ultra Savvy™ TS, Ultra Savvy™ PM, Savona™ PM, and Tetra™ TS.

 10. Can the Perfect Match™ guardrail attach or be adapted to other strollers?
  The Perfect Match Attachment™ System is only available with the 2003 Ultra Savvy™ PM, model #2900 series and the 2003 Savona™ PM model #4100 series strollers. It cannot be found with or adapted to any other strollers.

11. What brands and models of infant car seats can be used with the Perfect Match™ Attachment System?" 
 

The following brands and models can be used with the Perfect Match® Guardrail:

Graco®
SnugRide®
SnugRide DX5®
SnugRide LX5®

Cosco
Opus 35
®

Baby Trend
Latch-Loc

Century
Vente V®
Celestia V®
Smart Fit Plus 22®
Smart Fit - Supreme, Assura
Smart Fit Plus 22
Smart Fit Plus 22V
Smart Fit Elite
Avanta SE
Avanta DX

Evenflo
Discovery®
Cozy Carry 5®
On My Way
On My Way Position Right
On My Way Position Right V
Cozy Carry
Portabout

Cosco
Eddie Bauer

 

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